Return & Refund Policy for Ennoble International (Pvt.) Ltd
At Ennoble International (Pvt.) Ltd, customer satisfaction and product quality are our top priorities. Since we manufacture customized sportswear products for wholesale and B2B clients, our Return & Refund Policy is designed to ensure fairness and transparency for both parties.
Ennoble International (Pvt.) Ltd operates strictly as:
- B2B Manufacturer
- Bulk Supplier
- Wholesale Exporter
We specialize in customized products manufactured according to customer specifications.
Because all products are custom-made, returns and refunds are handled differently from standard retail businesses.
Non-Returnable Products
Customized Products
The following products are generally:
NON-RETURNABLE & NON-REFUNDABLE
- Custom Team Uniforms
- Personalized Jerseys
- Customized Sportswear
- Products with:
- Team logos
- Player names
- Numbers
- Sponsor branding
- Custom artwork
- Special sizing
- Private labels
Once production begins, orders cannot usually be canceled or refunded.
Order Approval Responsibility
Customers are responsible for carefully reviewing and approving:
- Designs
- Artwork
- Colors
- Logos
- Sizes
- Names
- Numbers
- Spelling
- Quantities
before final production approval.
Ennoble International (Pvt.) Ltd is not responsible for customer-approved errors after production starts.
Eligible Return or Refund Cases
We may review return, replacement, or refund requests if:
- Wrong product was shipped
- Incorrect customization caused by our production team
- Manufacturing defects
- Major quality issues
- Missing items in shipment
All claims are subject to inspection and approval by our management team.
Claim Reporting Time
Customers must report any issue within:
7 Days of Delivery
Claims submitted after this period may not be accepted.
Required Evidence for Claims
To process a claim, customers must provide:
- Order number
- Photos of products
- Photos of packaging
- Detailed explanation of issue
- Shipping documents if required
Failure to provide proper evidence may delay or prevent claim processing.
Return Authorization
Products must NOT be returned without prior written approval from Ennoble International (Pvt.) Ltd.
Unauthorized returns may not be accepted.
Refund Conditions
If a refund is approved:
- Refund amount may be partial or full depending on the issue
- Shipping costs are generally non-refundable
- Refund processing time may vary depending on payment method
Approved refunds are usually processed through the original payment method where possible.
Replacement Policy
In some cases, we may offer:
- Product replacement
- Partial replacement
- Future order credit
- Discount on next order
instead of direct refunds.
Sample Orders
Sample orders may not qualify for refunds unless:
- Wrong sample was shipped
- Manufacturing defect exists
Shipping charges for samples are generally non-refundable.
Shipping Damage
If products are damaged during shipping:
- Customers must notify us immediately
- Packaging photos must be provided
- Claims may also need to be filed with the shipping carrier
We will assist customers in resolving shipping-related issues where possible.
Color & Measurement Variations
Minor variations in:
- Fabric color
- Print placement
- Measurements
- Stitching
may occur due to manufacturing processes and are considered acceptable industry standards.
These minor variations do not qualify for refunds or returns.
Order Cancellation Policy
Before Production
Orders may be canceled before production begins, subject to management approval.
After Production Starts
Once production begins:
- Cancellation requests may not be accepted
- Deposits may become non-refundable
- Material and production costs may apply
Customs & Import Issues
Ennoble International (Pvt.) Ltd is not responsible for:
- Customs delays
- Import restrictions
- Duties & taxes
- Seized shipments caused by local regulations
Customers are responsible for understanding import laws in their country.
Quality Commitment
We manufacture products under:
ISO 9001:2015 Management System
We operate under the ISO 9001:2015 Management.
Using:
- CAD/CAM technologies
- Computerized embroidery systems
- Professional sublimation printing
- Advanced quality control procedures
We are committed to delivering premium-quality sportswear products worldwide.